GENERAL CONDITIONS FOR THE ONLINE SALE OF PRODUCTS AND SERVICES BETWEEN THE ACCOMMODATION AND THE USERS
(hereinafter, "General Conditions")
1. GENERAL CONDITIONS PRIOR TO CONTRACTING
a) These General Conditions will expressly regulate the commercial relations arising between Jardines Villaverde (hereinafter, “THE ACCOMMODATION”) and the Private Users (hereinafter, the “Clients”) who, through the website jardinesvillaverde.com (hereinafter, the “Website”) owned by THE ACCOMMODATION, acquire the products offered at all times to Private Users specifically for online sale (hereinafter, the “Services”).
b) These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 3/2014 of 27 March amending the Revised Text of the General Law for the defence of consumers and users and other complementary laws, and Law 7/1996, of 15 January, on the Regulation of Retail Trade.
c) THE ACCOMMODATION may unilaterally modify, at any time it deems appropriate, the configuration and content of these General Conditions. However, the General Conditions applicable to a given transaction will be those in force at the time of its formalization.
d) The terms and conditions applicable to the purchase of the Products offered for sale to the public by THE ACCOMMODATION through its Website will be all those that are described in these General Conditions and that will be detailed on the Website throughout the online purchase process. Through the use of the Website, users declare to know and accept the different procedures necessary to access the different Products offered on the Website as well as formalize the purchase thereof.
e) The Client accepts without reservation the General Conditions of Sale when placing an order for Products to THE ACCOMMODATION having prior knowledge of their content by having provided a copy of them, in addition to being published on the website of the accommodation (the Website), in downloadable and printable version
2. IDENTIFICATION OF THE SELLER AND CUSTOMERS
a) The identification data of the Website are those detailed below:
La casona de Villaverde SL, CIF B39880836, Registered office at Calle del sol s/n – 39793 Villaverde de Pontones, Cantabria, Email address: info@jardinesvillaverde.com
b) In order to make purchases from the Website, it will be necessary for Customers to make their reservation by marking the same number and number of guests, as well as the specific details.
3. NATURE OF THE WEBSITE
For the reservation of the accommodation, the Client must meet the following characteristics:
- Be a natural or legal person with residence or domicile located in international territory.
- In case of being a natural person, you must be of legal age and with sufficient legal capacity to make the reservation.
- In the case of being a legal person, the person making the reservation must have sufficient powers to carry out the transaction in the name and representation of the legal person.
- In any case, it must be considered a final consumer, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the Revised Text of the General Law for the Defense of Consumers and Users, that is, for the client’s own consumption or of the people on behalf of whom the Client is legally authorized to act. Consequently, wholesale companies, distributors, purchasing centres, department stores, other professional intermediaries in the same sector as this Website are excluded, without exhaustive character, from the use of the Website.
4. ACCOMMODATION OFFERED
a) THE ACCOMMODATION will publish, together with the image of each of the rooms or accommodation that are the object of reservation through the Website, the specific characteristics of each of them, including the services included, and the applicable price.
b) THE ACCOMMODATION guarantees that the price will be the one in force on the day of the formalization of the reservation regardless of the day on which the service is formalized.
c) If there are applicable offers on the price of the accommodation, these will be indicated next to the initial price with a different typography that allows the Client to clearly identify the final price. In any case, the temporary period of validity of the offer shall be indicated.
d) THE ACCOMMODATION may, unilaterally and at any time, offer new Services that are subject to sale on the Website as well as suspend or cancel, temporarily or indefinitely, any of the services.
e) The rates established on the Website include the VAT applicable on each service, but not another tax that may be applicable. THE ACCOMMODATION undertakes to keep the prices updated in accordance with the applicable tax at all times.
f) THE ACCOMMODATION guarantees the availability of all the accommodations offered on the Website.
5. RESERVATION SYSTEM
6. BOOKING CONDITIONS
The client acknowledges and is clear that this contract is not a housing rental contract, it is a tourist rental contract. The total number of places occupied will be the one you put in the reservation. The client cannot accommodate a greater number of people than what was agreed there. It is not allowed to invite other people who do not appear in the total number of occupied places in this contract to make use of the facilities, unless the property is requested (with an extra cost to be agreed).
The minimum stay is 2 nights, but may vary on specific dates. The reservation system will tell you for the chosen dates if the minimum stay is valid in each case.
The rate includes bed linen (sheets and towels) and the final cleaning of the accommodation.
Complimentary items available to the customer: rags and kitchen paper, tablecloth, garbage bags and cleaning utensils (soap dishes, dishwasher soap), hand soap and toilet paper.
Amenities: flat screen, fridge and freezer, microwave, dishwasher, pots and pans, tableware, blender, toaster, nespresso machine, hairdryer, iron, washing machine, clothesline, sun loungers and garden furniture.
The company or person in charge has the right to enter the establishment, either to make routine checks of the state of the same, or for major cause or other inconveniences. The client is responsible for any damages that may be caused during the stay. Any problem in appliances or services that may arise in the establishment, will be communicated to the owner.
In case of appreciating damage, it will be detailed with precision and the user will be informed of the damage or damage and the economic evaluation of the same.
Inputs and outputs:
Check-in: 15:00 h.
Check-out: 11:00 h.
Please be sure to let us know the approximate time of arrival. The telephone number or email provided in the booking will be used in case we need to contact you.
If you need to check out later on the day of departure, please ask at the time of check-in if this is possible. We will try to accommodate your request. Any departure after 20:00 hours will be subject to the entire price per night.
Please be sure to hand over ALL sets of keys before leaving.
7. ACCOMMODATION RULES
- Check-in time to your apartment is from 15:00h and check-out time is until 11:00h.
- Smoking is not permitted in the accommodations, inside the establishment or on the premises. Smoking areas have been set up in the parking lot and in a garden area next to the cabin.
- Bath towels are for exclusive use in the apartments. If you plan to go to the beach or use the pool, please do not forget to bring your towel from home.
- If you have contracted breakfast with us, please note that we will leave it at 8:30 am at the door of your apartment. When you are finished, please place the containers in the basket and leave it on the same table where it is delivered.
- If you come to visit us from June 1 to October 16, you can enjoy the pool heated to 28º of salt water. Opening hours are from 9:30 am to 9:00 pm.
- At 1:00 a.m. the garden facilities will be shut down and closed.
- Pets are not allowed in our establishment.
8. PAYMENT METHOD
a) The payment of the stay will be made in full upon departure from the accommodation.
9. RIGHT OF WITHDRAWAL OF ORDERS
The services offered on this website constitute an exception to the right of withdrawal of consumers and users, being a tourist accommodation service, and, therefore, the aforementioned right of withdrawal disappears being aware of this circumstance and accepting it at the time of making the corresponding reservation (article 103 letter l Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws).
10. CANCELLATION POLICY
Jardines Villaverde has free cancellation up to 7 days before. If the cancellation occurs between 6 days before and the day of the date of entry, one night will be charged as a penalty. In case of not making an appearance without prior cancellation, one night will also be charged as a penalty.
Any cancellation, including force majeure, will be subject to our cancellation policy. In case of force majeure, before canceling the reservation, please contact us directly to try to find a mutually beneficial solution.
In the event that THE ACCOMMODATION is unable to provide the client with the accommodation he has booked for reasons of force majeure, the client will be informed as soon as possible to try to find an optimal solution for both parties. In case of not reaching an agreement, the full amount paid so far will be refunded.
All cancellations or changes must be made by phone, by email to the address indicated above or through our contact form on the website https://jardinesvillaverde.com/sobre-nosotros/.
Interruption of the stay: No refund or payment will be made in case of interrupting the stay in the accommodation.
11. PROTECTION OF PERSONAL DATA
Consult the Privacy Policy.
12. COMMUNICATIONS AND CUSTOMER SERVICE.
For the purposes of these General Conditions, and for any communication that is necessary between THE ACCOMMODATION and the Users, they must contact THE ACCOMMODATION by email or by written communication.
13. PERFECTION OF CONTRACTS.
The validity of contracts concluded electronically is covered by Article 23, paragraphs 1 and 3, of Law 34/2002 on Services of the Information Society and Electronic Commerce: “Contracts concluded electronically shall have the same validity and will produce all the effects of the Civil and Commercial Legal System.”
The Contract is perfected from the moment in which the client expresses his agreement with these contracting conditions by pressing the Acceptance and Reading button of said conditions and after having correctly completed the form offered from the server of the Website or also by the deposit or remission of said acceptance by any other electronic or traditional means in the offices of the headquarters.
Upon such acceptance, the customer will receive notification from the Website automatically sent to the email address provided in the Registration phase. This email will be sent within 24 hours and will show the information regarding your registration and the modality of the selected contract with the specific conditions that apply to each modality at all times and that are accepted together with these general conditions at the time of the contract. However, and in the case of a technical and automatic element, the receipt of said email may not take place for technical reasons beyond the control of the Website. In these cases the customer must contact our customer service to make the reservation effective.
The client agrees that it will not be necessary to confirm receipt of the acceptance of the contract when it has been concluded exclusively by e-mail exchange or other equivalent electronic communication, as established in article 28.3 b) of Law 34/2002 on Services of the Information Society and Electronic Commerce, as well as the provisions of RD 1906/1999. The parties agree to legally equate the client’s autograph signature to that made by any type of keys, codes or identifying security elements. Notwithstanding the foregoing, THE ACCOMMODATION may demand written confirmation when it deems necessary.
14. NULLITY OF THE CLAUSES.
If any provision of this agreement becomes unlawful, invalid or for any reason unenforceable, such illegality, unenforceability or invalidity shall be limited exclusively to that provision and shall not affect the validity or enforceability of the other provisions.
15. APPLICABLE LAW AND JURISDICTION.
Conflicts that may arise from the application of these rules will be governed by the laws of Spain and, to the maximum extent permitted by law, will be submitted to the Courts to which the accommodation is assigned.
