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GENERAL CONDITIONS FOR THE ONLINE SALE OF PRODUCTS AND SERVICES BETWEEN ACCOMMODATION AND USERS
(hereinafter referred to as “General Conditions”)

1. GENERAL CONDITIONS PRIOR TO THE PROCUREMENT

a) These General Conditions shall expressly regulate the commercial relations arising between Jardines Villaverde (hereinafter, "THE ACCOMMODATION") and Private Users (hereinafter, the "Customers") who, through the website Jardínvillaverde.com (hereinafter, the "Website") owned by THE ACCOMMODATION, purchase the products offered at all times to Individual Users specifically for sale online (hereinafter, the "Services").

b) These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 3/2014 of March 27, amending the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, and Law 7/1996, of January 15, on the Regulation of Retail Trade.

c) ACCOMMODATION may unilaterally modify, at any time it deems appropriate, the configuration and content of these General Conditions. However, the General Conditions applicable to a given transaction will be those in force at the time of the formalization of the same.

d) The terms and conditions applicable to the purchase of the Products offered for sale to the public by ACCOMMODATION through its Website will be all those that are described in these General Conditions and that will be detailed on the Website throughout the online purchase process. Through the use of the Website, users declare to know and accept the different procedures necessary to access the different Products offered on the Website as well as formalize the purchase of them.

e) The Customer accepts without reservation the General Conditions of Sale when placing an order for Products to THE ACCOMMODATION having prior knowledge of their content for having provided a copy of them, in addition to being published on the website of the accommodation (the Website), in downloadable and printable version

2. IDENTIFICATION OF THE SELLER AND CUSTOMERS

a) The identification data of the Website are as follows:

 La casana de Villaverde SL, CIF B39880836, Social address at Calle del sol s/n – 39793 Villaverde de Pontones, Cantabria, E-mail address: info@jardinesvillaverde.com

b) In order to make purchases from the Website it will be necessary for Customers to make their reservation by marking the same and number of guests, as well as the specific details.

3. NATURE OF THE WEBSITE

For the reservation of the accommodation, the Client must have the following characteristics:

  • Be a natural or legal person with residence or domicile located in international territory.
  • If you are a natural person, you must be of legal age and have sufficient legal capacity to make the reservation.
  • If it is a legal person, the person making the reservation must have sufficient powers to carry out the transaction on behalf of the legal person.
  • In any case, it must be considered a final consumer, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users, that is, for the Customer's own consumption or those on behalf of whom the Customer is legally authorized to act. Consequently, wholesale companies, distributors, purchasing centers, large stores, other professional intermediaries in the same sector as this Website are excluded, without exhaustive character, from the use of the Website.

4. ACCOMMODATIONS OFFERED

a) THE ACCOMMODATION will publish, together with the image of each of the rooms or accommodation that are the object of reservation through the Website, the specific characteristics of each of them, including the services included, and the applicable price.

b) THE ACCOMMODATION guarantees that the price will be the one in force on the day of the formalization of the reservation regardless of the day on which the service is formalized.

c) If there are applicable offers on the price of accommodation, these will be indicated next to the initial price with a different typography that allows the Client to clearly identify the final price. In any case, the time period of validity of the tender shall be indicated.

d) THE ACCOMMODATION may, unilaterally and at any time, offer new Services that are subject to sale on the Website as well as suspend or cancel, temporarily or indefinitely, any of the services.

e) The rates established on the Website include the VAT applicable in each service, but not any other tax that may be applicable. THE ACCOMMODATION undertakes to keep the prices updated in accordance with the applicable tax at all times.

f) ACCOMMODATION guarantees the availability of all accommodation offered on the Website.

5. RESERVATION SYSTEM

The Client must select the accommodation chosen, fill in the booking form and enter a credit card. 

At the time of booking, a deposit will be paid directly on the website through our online payment service provider (Redsys), as stipulated in the booking conditions. In the event that for some reason the payment of the reservation could not be completed, these will be free again.

In case of not requiring any advance payment, a credit card will be required to guarantee the reservation. Charges will be made as stipulated in the cancellation policies.

The booking procedure will be in the Spanish language.

6. RESERVATION CONDITIONS

The client recognizes and is clear that this contract is not a housing rental contract, it is a tourist rental contract. The total number of places occupied will be the one you put in the reservation. The client can not accommodate a greater number of people than what is agreed there. It is not allowed to invite to make use of the facilities other people who are not included in the total occupied places of this contract, unless requested to the property (with an extra cost to be agreed).

The minimum stay is 2 nights, but may vary on specific dates. The reservation system will indicate for the chosen dates if the minimum stay is valid in each case.

The rate includes bed linen (sheets and towels) and final cleaning of the accommodation.

Complimentary items available to the customer: rags and kitchen paper, tablecloth, garbage bags and cleaning utensils (soap dishes, dishwasher soap), hand soap and toilet paper.

Amenities: flat screen, fridge and freezer, microwave, dishwasher, pots and pans, tableware, blender, toaster, nespresso coffee machine, hair dryer, iron, washing machine, clothesline, sun loungers and garden furniture.

The company or person in charge has the right to enter the establishment, either to make routine checks of the state of the same, or for major cause or other inconveniences. The client is responsible for any damage he may cause during the stay. Any problem in devices or services that may occur in the establishment, will be communicated to the owner.

In case of appreciating damage, it will be detailed precisely and the user will be informed of the damage or damage and the economic evaluation of it.

Inputs and outputs:
Check-in: 15:00 h.
Check-out: 11:00 h.

Please be sure to inform us of the approximate time of arrival. The telephone number or email provided in the reservation will be used in the event that we need to contact you.

If you need to leave later on the day of departure, please ask at check-in if this is possible. We will try to accommodate your request. Any departure from 20:00 hours will be subject to the full price per night.

Please be sure to hand over ALL sets of keys before you leave.

7. ACCOMMODATION RULES

  • The check-in time to your apartment is from 15:00h and the check-out time until 11:00h
  • Smoking is not allowed in the accommodation, inside the establishment or on the premises. Smoking areas have been prepared in the car park and in a garden area, next to the cabin.
  • The bathroom towels of the apartments are for exclusive use within them. If you plan to go to the beach or use the pool, please do not forget to bring your towel from home.
  • If you have booked breakfast with us, please note that we will leave it at 8:30am at the door of your apartment. When you finish, we ask you to place the containers in the basket and leave it on the same table where it is delivered.
  • If you come to visit us from June 1 to October 16, you can enjoy the pool heated to 28o of salt water. The opening hours are from 9:30 a.m. to 9:00 p.m.
  • At 1:00h will proceed to the shutdown and closure of the garden facilities.
  • Our establishment is not allowed the entry of pets.

8. FORM OF PAYMENT

a) The payment of the stay will be made in full upon departure from the accommodation.

9. RIGHT TO DISCONTINUE ORDERS

The services offered on this website constitute an exception to the right of withdrawal of consumers and users, being a tourist accommodation service, and, therefore, the aforementioned right of withdrawal disappears being the User aware of this circumstance and accepting it at the time of making the corresponding reservation (Article 103 letter l Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).

10. CANCELLATION POLICY

Jardines Villaverde has free cancellation up to 3 days before. If the cancellation occurs between 3 days before and the day of the date of entry, one night will be charged as a penalty. In case of not making an act of presence without prior cancellation, one night will also be charged as a penalty.

Any cancellation, including force majeure, will be subject to our cancellation policy. In case of force majeure, before cancelling the reservation, please contact us directly to try to find a mutually beneficial solution.

In the event that THE ACCOMMODATION cannot provide the client with the accommodation he has booked for reasons of force majeure, the client will be informed as soon as possible to try to find an optimal solution for both parties. If no agreement is reached, the full amount paid so far will be refunded.

All cancellations or changes must be made by phone, by email to the address indicated above or through our contact form on the website https://jardinesvillaverde.com/sobre-nosotros/. 

Interruption of stay: No refund or payment will be made in case of interrupting the stay in the accommodation.

11. PROTECTION OF PERSONAL DATA

Consult the Privacy Policy.

12. COMMUNICATIONS AND CUSTOMER SERVICE.

For the purposes of these General Conditions, and for any communication that is necessary between THE ACCOMMODATION and the Users, they must contact THE ACCOMMODATION by email or by written communication.

13. PERFECTION OF CONTRACTS.

The validity of contracts concluded electronically is covered by Article 23(1) and (3) of Law 34/2002 on Information Society and Electronic Commerce Services: “Contracts concluded electronically shall have the same validity and shall produce all the effects of the Civil and Commercial Legal System.”

The Contract is perfected from the moment in which the client expresses his agreement with these conditions of contract by pressing the button of Acceptance and Reading of said conditions and after having correctly completed the form offered from the server of the Website or also by the deposit or transmission of said acceptance by any other electronic or traditional means in the offices of the headquarters.

Upon such acceptance, the customer will receive notification from the Website automatically sent to the email address provided at the registration stage. This email will be sent within 24 hours and will show the information regarding your registration and the modality of the selected contract with the specific conditions that apply to each modality at all times and that are accepted together with these general conditions at the time of contracting. However, in the case of a technical and automatic element, the receipt of said email may not take place for technical reasons beyond the control of the Website. In these cases the customer must contact our customer service to make the reservation effective.

The client agrees that it will not be necessary to confirm the receipt of the acceptance of the contract when it has been concluded exclusively by exchange of electronic mail or other equivalent electronic communication, as established in article 28.3 b) of Law 34/2002 on Services of the Information Society and Electronic Commerce, as well as what is established in RD 1906/1999. The parties agree to legally equate the client's autograph signature to that made using any type of keys, codes or identifying security elements. Notwithstanding the foregoing, THE ACCOMMODATION may require when it deems necessary written confirmation.

14. NULLITY OF THE CLAUSES.

If any provision of this Agreement becomes unlawful, invalid or for any reason unenforceable, such unlawfulness, inapplicability or invalidity shall be limited solely to that provision and shall not affect the validity or enforceability of the other provisions.

15. APPLICABLE AND EXTERNAL LEGISLATION.

Any conflicts that may arise from the application of these rules will be governed by the laws of Spain and, to the maximum extent permitted by law, will be submitted to the Courts to which the accommodation is assigned.